Frequently Asked Questions

CodeRED® is a web-based critical communication solution that enables local public safety personnel to notify residents and businesses by telephone, text message, and e-mail of time-sensitive information, emergencies or urgent notifications. The system can reach hundreds of thousands of individuals in minutes to ensure information such as evacuation notices, missing persons, inclement weather advisories and more are quickly shared.

Any message regarding the safety of our residents and community will be disseminated using CodeRED®. We will also send out alerts via phone, text, e-mail and social media in a variety of situations including severe weather, fires, water main breaks, alerts concerning a missing child or adult, road closings, traffic alerts, law enforcement emergencies, hazardous material spills – in short, any and all emergencies and community alerts.

CodeRED® is an additional measure of safety. If power goes out, you may not be able to depend upon radio and TV. However, because telephone lines are self-powered, the Town can continue to keep you informed through messages delivered by CodeRED®. 

Even if you have power, CodeRED® will probably be able to reach you with important information faster than TV and radio stations can put it on the air. That's because CodeRED® is a direct connection between you and the Town of Wrightsville Beach.

You must sign up to receive CodeRED® notifications.

Sign up via web to receive emergency notifications initiated by the Town of Wrightsville Beach via email, text, and/or phone call, regardless of your current location. 

For location-based alerts, download the mobile app through the app store here, or scan the QR code below. You can register with the username and password that you established through the Town's CodeRED® system or create new ones. The Town's CodeRED® system and the app are not connected. The app will allow you to receive location-based alerts from any public safety officials that use the CodeRED® system including the Town of Wrightsville Beach and New Hanover County. Make sure that you have the location services turned on for the app.

No. Registering for CodeRED® phone calls, text messages and e-mail are free. Simply sign up on our enrollment website and select your preferred means of communication.

Yes. It is highly recommended you register at least one phone number and one e-mail address to ensure that you will receive CodeRED® alerts in the event of a power outage or an incident that may occur late at night when you are generally asleep.

No matter which method you use to update your information, just make sure your contact data is correct to ensure you will continue receiving these valuable notifications.

If you set up a managed account when first signing up for CodeRED®, you can login and make the changes needed yourself.

If you registered your information without setting up an account, just call the customer service telephone number, 1-866-939-0911, option 2; the representative can make any changes needed for you.

No matter which method you use to update your information, just make sure your contact data is correct to ensure you will continue receiving these valuable notifications.

Listen carefully to the entire message and follow all instructions. The message may be repeated by pressing any key.

The CodeRED® system will leave a message on your answering machine or voicemail. If you do not have an answering machine, the system will consider the call as "incomplete" and will attempt to call again. If your phone is busy, CodeRED® will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message sent.

There are two ways you can continue to receive telephone messages from the Town through CodeRED®: 

1. Make sure you have at least one working corded telephone – and be sure to turn the ringer on.
2. The CodeRED® "Community Notification Enrollment" form gives you the option of filling in both a primary phone number and an alternate phone number. Cell phones and/or work phone numbers can be entered as alternatives. Both your primary and your alternative phone numbers will be contacted.

No. The CodeRED® Mobile Alert app is free to download. The app is location-based and will always provide you with free emergency, general, and missing person notifications when public safety officials who utilize the CodeRED® system launch an alert to the app.

If you do not live in or near a community that offers the CodeRED® Emergency Notification System, then this could explain why you have not received any alerts. Alerts are sent from public safety officials who utilize the CodeRED® system and launch alerts to the app. The app sends location-based notifications, so when you travel around the country you will receive notifications from the cities and counties using the CodeRED® system.

Yes. The CodeRED® Mobile Alert app is geoaware, but this feature will only work if you turn on your phone's location services. The app will deliver location-based notifications when you are in or near a CodeRED® client community once you have turned on location services for the app.

Click on the 'register' button when the app asks you to sign in, enter your email and create a password. You may use the same password you used when registering online.

The CodeRED® mobile app registration page and the CodeRED® registration page on the web are not connected. When you open the app, you will have to click on the 'register' button. You can use the same username and password you created when you signed up for CodeRED® alerts through the Town, but you must register through the app as well.

Yes, click here to download or print the CodeRED® FAQ's.